FAQs

1.What products do you offer?

We are a one-stop shop for premium toys, stylish apparel, and practical tools. Our toy selection is child-safe and designed to inspire creativity; our apparel line focuses on comfort and on-trend designs for daily wear; our tools are crafted for durability, suitable for both home DIY projects and light professional use.

2. What is your shipping policy?

We offer worldwide shipping. Orders are processed within 1–3 business days, and delivery times vary by region (typically 7–14 business days，Sea shipping takes 20–35 days.). Free standard shipping is available for orders over a certain threshold—please check the Shipping page for detailed rates and eligible regions.

3. How do I track my order?

 Once your order ships, we will send a confirmation email with a tracking number. You can enter this number on our website’s Track Order page to check the real-time status of your package.

4. What is your return and exchange policy?

We accept returns or exchanges within 7 days of delivery, provided items are unused, in their original packaging, and with all tags attached. Please contact our customer service team to initiate a return, and we will guide you through the process. Note that shipping fees for returns are non-refundable unless the item is defective. 

5. Are your products safe and ethically made?

Yes. All our toys comply with international safety standards (e.g., ASTM, CE). Our apparel is sourced from factories that follow fair labor practices, and our tools undergo strict quality testing to ensure reliability and safety.

6. How can I contact customer service?

You can reach our support team via email at zkd94884@163.com or through the live chat feature on our website (available 9 AM–6 PM UTC, Monday–Friday). We aim to respond to all inquiries within 24 business hours.